평소 idee-shop.click.를 이용해 주셔서 진심으로 감사드립니다.
아래 서비스에 대해서《태풍》 때문에 작업이 지연되고 있습니다.

[원인]
태풍

[기간] ※ 일본 시간
2024/8/16~

[영향을 미치고 있는 작업]
일본 국내 및 해외 배송 및 배달

고객님께 불편을 드려 죄송합니다만 양해 부탁드립니다.
기타 문의사항이 있으시면 문의주시기 바랍니다.

Thank you for using idee-shop.click.

Japan Post has announced that deliveries to the following countries/regions have been stopped from　August 29, 2024

Japan Post Notification Page: https://www.post.japanpost.jp/int/information/2024/0828_01.html

■Suspension of shipping service
Country/Region: Sri Lanka
Shipping method: Surface Mail

Country/Region: New Caledonia
Shipping method:EMS

Country/Region:Bangladesh
Shipping method: Surface Mail

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.idee-shop.click/en/inquiry

2.29 2024 Latest status update

Thank you for using idee-shop.click.

Due to system malfunction, the following functions were temporarily suspended. However, We are pleased to announce that the issue has been resolved, and the services are now available.

・New member registration
・Password reset

We sincerely apologize for any inconvenience that has caused by this and appreciate your understanding.

Feel free to contact us by the link below if you have any question.

【Contact Us】
https://www.idee-shop.click/en/inquiry

26 2024 Latest status update

Thank you for using idee-shop.click.

We are here to inform you that the following problems have been resolved:
・Unable to receive contact from inquiry form
・Unable to send system notification mails such as package arrival notification, shipping notification and identity verification result

Some of the problems are still to be resolved, so the following functions will continue to be unavailable.
・New member registration
・Password reset
If you would like to reset your password, please contact idee-shop.click Customer Support directly.

We are currently continuing to work on resolving the issues and will update you with the latest information as it becomes available.

We apologize for any inconvenience this may cause and thank you for your patience.

【 Contact Us 】
https://www.idee-shop.click/en/inquiry

Thank you for using our service.

Currently, our system is experiencing following technical issues:
－－－－－－－－－－－－－－－－－－
・New member registration has been temporarily suspended
・Unable to receive contact from inquiry form
・Unable to send system notification mails such as package arrival notification, shipping notification and identity verification result
－－－－－－－－－－－－－－－－－－

Our team is addressing this issue urgently and working towards a swift resolution. We will notify you soon if there is any further update.

[Request for customers' cooperation]

Regarding register packages, check international tracking number, view payment results, and check the result of identity verification, please log in to your My Page and check the status directly.

If you have any inquiry, please do not hesitate and contact us directly via email at support@idee-shop.click.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

2024년 1월24일 (수요일)에 시스템 점검을 실시하는 관계로, 아래 시간대에는 idee-shop.click 사이트 접속이 불가능합니다.
고객님께 불편을 끼쳐 드려 대단히 죄송하지만, 모쪼록 양해 부탁드립니다.

■사이트 점검 일시：2024년 1월24일 (수요일) AM1:00 ～AM8:00（일본 시각）예정

※작업 상황에 따라、시간이 다소 변경될 가능성이 있습니다.
위의 점검 시간에는, idee-shop.click 사이트 내 모든 기능의 이용이 불가능합니다.
죄송하지만, 해당 시간대를 피하여 이용해주실 수 있도록 협력 부탁드립니다.

Thank you for using our service.

For catalogue, DM, postcard, Christmas/New Year greeting cards from sellers, please kindly note that we would not register these kinds of postal items into customers' accounts directly.
If you would like to receive yours, please kindly contact our Customer Service with the following information after your item arrives at our warehouse.

1.Receiver name:
2 Sender:
3.Insert your TS number: YES/NO
4.Reference photo/link:
5.Delivery date:
6.Fanclub membership number: (if you are receiving from a fanclub)

We thank you for your understanding and cooperation in advance.
Please do not hesitate to contact us if you have any other questions or concerns.

【Contact Us】
https://www.idee-shop.click/en/inquiry

The cutoff dates for the following services within 2023 are as the following.
※All in Japanese Standard Time

・Reception and registration of package
For packages which arrive at our warehouse by December 29th Friday, 2023.

・International shipment(EMS, AIR, Surface Mail)
For packages paid by December 29th Friday, 2023.

・International shipment(DHL)
For packages paid by December 26th Tuesday, 2023.

・International shipment(ECMS /tenso Air Delivery Taiwan)
For packages paid by December 25th Monday, 2023.

・Package consolidation service
For applications submitted by December 29th Friday, 2023.

Please note that package arrival and service applications after the above cutoff date will be corresponded from January 4th Thursday, 2024 sequentially.

tenso customer support will operate as usual. If you have any questions or concerns, please contact us. However, depending on the content of the inquiry, it may take us additional time to reply. We thank you for your kind understanding in advance.

[Customers support team]
https://www.idee-shop.click/en/inquiry

Thank you for using idee-shop.click.

Due to a change in the local tax rate in Singapore, the Goods & Service Tax (GST) rate for packages shipped to Singapore will be revised from January 5th, 2024 (Friday).
Previous rate: 8%
Revised rate: 9%

For details on the GST rate change, please refer to the Singapore Inland Revenue Authority's website.
(Link: https://www.iras.gov.sg/taxes/goods-services-tax-(gst)/gst-rate-change/gst-rate-change-for-consumers1)

For more information on items and services subject to GST, please see the following page:
https://www.idee-shop.click/en/static/guide_sg-gst_index

We apologize for any inconvenience caused by this change and appreciate your understanding.

Thank you for using idee-shop.click.

Japan Post has announced that deliveries to the following countries/regions have been resumed/stopped from December 8th. Fri. 2023.

Japan Post Notification Page: https://www.post.japanpost.jp/int/information/2023/1207_01_en.html

■Resumption of shipping service
Country/Region: Azerbaijan
Shipping method: EMS

■Suspension of shipping service
Country/Region: Belgium
Shipping method: Surface Mail/International Parcel

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.idee-shop.click/en/inquiry

Thank you for using idee-shop.click.

Japan Post has announced that deliveries to the following countries/regions have been resumed from October 1st Sun. 2023.

Japan Post Notification Page: https://www.post.japanpost.jp/int/information/2023/0929_01_en.html

Country/Region: United States of America, Canada, United Kingdom, Germany, France
Shipping method: AIR/Registered Small Package

Country/Region: Puerto Rico
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.idee-shop.click/en/inquiry

Regarding shipments destined for the following Europe/EU countries/regions, according to Japan Post and DHL, from Sep. 22nd 2023, it's necessary to transmit electronic information such as HS Code for shipments.

For details, please refer to the following Japan Post website:
https://www.post.japanpost.jp/int/ead/europe_en.html
Related countries/regions:
·Iceland
·Ireland
·Italy
·Estonia
·Austria
·Netherlands
·Greece
·Croatia
·Switzerland
·Sweden
·Spain
·Slovakia
·Slovenia
·Czech Republic
·Denmark
·Germany
·Norway
·Hungary
·Finland
·France
·Bulgaria
·Belgium
·Poland
·Portugal
·Monaco
·Latvia
·Lithuania
·Liechtenstein
·Romania
·Luxembourg

If such information is not provided or provided incorrectly, based on the judgement of local customs, customs clearance may be delayed or the shipment may even get returned.

Hence, starting from Sep. 22nd, at idee-shop.click, it will be necessary to insert HS Code for shipments destined for mentioned countries/regions above.

【 How to Insert HS Code 】
After choosing your preferred shipping method on your My Page, you will be directed to the ""Invoice Registration"" page. Next, please choose the correct one under ""Item Type"" for your item. After that, its relevant HS Code will be reflected automatically.
If there is no available one for your item, please choose ""Other"" to fill in detailed English item name and its HS Code as well manually.

We regret the inconvenience caused by this but your kind understanding is highly appreciated. Should you have any question or concern, please don't hesitate to contact our customer support.

【 Contact Us 】
https://www.idee-shop.click/en/inquiry

Thank you for using idee-shop.click.

From 10:00am (Japan time) on October 2, 2023, we will revise the shipping fee and registered mail fee for Small Packet service.

This price change is due to the price revision from Japan Post, who provides the Small Packet service.
For details, please also check the notice from Japan Post.
https://www.post.japanpost.jp/int/2023fee_revision_kokusai/index_en.html

1. Please click here for information on the revision of the shipping fee for Small Packet.
   https://www.post.japanpost.jp/int/2023fee_revision_kokusai/pdf/charge04.pdf

   • Please check the Zone of the country/region of your delivery address in conjunction with the above notice.

2. Please click here for information on the revision of registered mail fee.
   https://www.post.japanpost.jp/int/2023fee_revision_kokusai/pdf/charge09.pdf

   • The price will change from 410 yen to 460 yen per parcel.

As idee-shop.click ships Small Packet with tracking (registered mail service), the total of the revised "Small Packet Shipping Fee" and "Registered Mail Fee" above will be the final shipping fee.

Due to this change, the packages that will be delivered to our warehouse and the packages currently in storage might be applied the charges before or after the change according to the following schedule.

[Delivery with the shipping fee before change for Small Packet]
・Packages to be delivered to our warehouse from now on
All packages that have been registered on My Page AND have been processed for payment of international shipping costs by 9:59 (Japan time) on October 2, 2023.

• After a package arrives at our warehouse, it usually takes us 2 business days to open, inspect, weigh, and register the package information into our system.
• In the case of packages that requires customers' confirmation or packages containing items prohibited from overseas shipping, it takes 2-3 business days from the arrival of the package to the mail guidance. Please be careful when ordering items that might include prohibited items.

・Packages in storage
Packages that have been processed for payment of international shipping costs by 9:59 (Japan time) on October 2, 2023.

[Delivery with the updated shipping fee for Small Packet]
Packages that have been processed for payment of international shipping costs after 10:00 (Japan time) on October 2, 2023.

We apologize for any inconvenience caused by the change in shipping charges, and thank you for your understanding.

Thank you for using idee-shop.click.

For DHL shipment of packages including cosmetics/skincare products, it is necessary to confirm whether the ingredients meet DHL’s shipping safety standards.

Here are some examples of products(liquid・cream・gel) which should be confirmed:
・Toner
・Lotion/cream
・Sunscreen
・Liquid foundation

＜Confirmation process＞ ※2-3 business days required
1.After selecting DHL, please enter detailed item names and product links (URL) on 【Invoice Registration】 page.
2.We will confirm the ingredients on the next business day after payment day. If ethanol/alcohol is included, we will contact you for SDS(Safety Data Sheet).
3.After receiving SDS from you, we will check if it meets DHL's shipping safety standards.

SDS(Safety Data Sheet) is a document issued by manufacturer that indicates potential hazards and chemical compounds associated with particular materials or product. It is basically obtained by contacting the manufacturer on customer’s end.

If the product meets DHL's shipping safety standards, we will attach SDS to the outer shipping box and then deliver the package. If it doesn't, we will contact you.

【※NOTICE】
If you wish to apply for package consolidation, please ""hold"" your application and submit product links showing all ingredients via email to our customer support. We will check the availability of DHL shipment for you in advance. Please note that after applying for package consolidation, adding/removing packages or cancelling application is not acceptable.

[Customers support team]
https://www.idee-shop.click/en/inquiry

Thank you for using idee-shop.click.

Recently package checking and Customs inspection of each courier and country have become stricter, and lots of packages have been returned or couldn't pass customs clearance owing to insufficient description. As idee-shop.click is not the actual buyer, we can only register package content with rough genre. Thus, please make sure to edit package information in details at ""Package Info/Consolidation Service"" before proceeding to checkout.

■For Japan Post(EMS/AIR/Surface Mail), Taiwan FamilyMart Pickup Service
　1. Click on the blue button ""Edit Package Information""
　2. Choose ""Other"" at Description of goods, and fill in detailed description of the item
　3. Click the orange button ""Confirm"" once finishing editing
　※If you cannot edit description, please contact our customer support.

■ For DHL/ECMS/tenso Air Delivery Taiwan
　1. Click ""Select shipping method"" and choose your preferred shipping method
　2. Follow the instructions at ""Invoice Registration"" page to fill in detailed description

■ Examples of detailed item name:
　Miscellaneous goods → Sticker, Keychain, Badge
　Hobby goods → Figure, Trading Card, Plush
　Stationery → Pen, Notebook, Sticker
　Clothes → T-shirt, Hoodie
　Cosmetics → Foundation, Eye liner, Lotion, Cream

■ Insufficient descriptions that could cause packages got returned (avoid using)
　Goods, Merchandise
　Gift, Bonus item, Sample
　Model, Tool, Card, Bromide, Toy

On the other hand, if you would like to fill in HS Code for your item, please add it after the description directly.
(example) Trading Card, HS XXXXXX

Should you have any question or concern, please don't hesitate to contact our customer support.

[Customers support team]
https://www.idee-shop.click/en/inquiry

Thank you for using idee-shop.click.
Japan Post has announced that deliveries to the following countries/regions have been resumed from 2023 July 21st (Fri).

Japan Post Notification Page: https://www.post.japanpost.jp/int/information/2023/0720_01_en.html

Country/Region: China
Shipping method: AIR/International Parcel

Country/Region: India
Shipping method: AIR/International Parcel, AIR/Registered Small Package

Country/Region: Brunei
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Country/Region: Slovakia
Shipping method: EMS

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.idee-shop.click/en/inquiry

Thank you for using idee-shop.click.

Regarding DHL shipping, inspection and customs requirements at importing stage in each local country/region have become rather strict. Cases of package getting returned or even forfeited/discarded are increasing consistently. Owing to this, from now on, DHL won't be selectable for packages containing pharmaceuticals, food items, health food, beverages.

We are sorry for the inconvenience caused and hope for your understanding. Should you have any further question or concern, please don't hesitate to contact our customer service.